When you start working with a new agent, there may be a lot on your mind. We have gathered the most common questions we get asked at the start of a new partnership. Below you may find the answer you’re looking for. If not, contact us here.
Payments
When do I get paid?
You will be paid by bank transfer at least seven days prior to your guest’s arrival. This is paid from our Westpac account in Wellington. You will receive an email with your payment.
Do I need to send an invoice?
Accommodation suppliers do not need to send an invoice, as we have an automated payment system. If you are an activity partner, we do need an invoice for the payment to be made. We ask that you send this invoice prior to the activity so we can pay you in advance.
What currency will I be paid in?
You will be paid in your local currency. This is done by bank transfer from our Westpac account in Wellington.
Online Systems
How do I manage my profile with TravelEssence?
You can manage your profile from the Supplier Dashboard. This includes your images, location and amenities.
How do I manage my bookings?
You will be set up on our Supplier Dashboard where you can manage your new, future, and past bookings.
Where can I see or upload my images?
You can upload images on the Supplier Dashboard images tab.
Can TravelEssence link to my channel manager?
We work with Bookeasy, which is a system that can link directly to your channel manager. We can easily set you up on Bookeasy or walk you through it, so that we can then connect to your live availability data.
Terms & Conditions
How does the commission work?
The commission is discounted from your online advertised rate. We pay you the net amount, which is your advertised online rate minus the agreed commissionable portion.
What does the commission include?
The commission covers the costs to market and sell your product in Europe. We meet all our clients in person and spend time with them to plan their perfect journey. This commission is competitive with other international agents.
Do you send cancellations?
We rarely cancel. In fact, less than 5% of our bookings are cancelled. In the unfortunate circumstance that a client cancels, it is usually because of highly unforeseen circumstances.
Other
What marketing activities do you do?
Our marketing team has a detailed plan for the entire year, which includes campaigns, advertising and initiatives. We have a team of writers and a video production team. We are working to be the digital leader for Australia and New Zealand in Europe.
Do I receive client contact information?
Due to data protection laws, we cannot share our client’s details. However, you are able to see where they are staying, including the previous and next accommodation on their journey.
Do you have any questions?
Get in touch
If you have any questions about TravelEssence, working with us or our current partnership, our team is happy to help.