When you start working with a new agent, there may be a lot on your mind. We have gathered the most common questions we get asked at the start of a new partnership. Below you may find the answer you’re looking for. If not, contact us here.
Payments
When do I get paid?
If you are one of our accommodation providers, you will be paid by bank transfer at least seven days prior to your guest’s arrival. Our activity providers will receive payment 14 days after the activity takes place. You will be emailed a remittance advice when the payment has been made.
Do I need to send an invoice?
There is no need to send an invoice, as we have an automated payment system.
What currency will I be paid in?
You will be paid in your local currency.
Online Systems
How do I manage my profile with TravelEssence?
You can manage your profile from the Supplier Dashboard. This includes your images, location and amenities.
How do I manage my bookings?
You will be set up on our Supplier Dashboard where you can manage your new, future, and past bookings.
Where can I see or upload my images?
You can upload images on the Supplier Dashboard images tab.
Can TravelEssence link to my channel manager?
We work with Bookeasy, which is a system that can link directly to your channel manager. We can easily set you up on Bookeasy or walk you through it, so that we can then connect to your live availability data. We are also able to create connections with your channel manager through SiteConnect, STAAH and Fareharbor.
Terms & Conditions
How does the commission work?
The commission is discounted from your online advertised rate. We pay you the net amount, which is your advertised online rate minus the agreed commissionable portion.
What does the commission include?
The commission covers the costs to market and sell your product in Europe. We meet all our clients in person and spend time with them to plan their perfect journey. This commission is competitive with other international agents.
Do you send cancellations?
We rarely cancel. In fact, less than 5% of our bookings are cancelled. In the unfortunate circumstance that a client cancels, it is usually because of highly unforeseen circumstances.
Other
What marketing activities do you do?
Our marketing team has a detailed plan for the entire year, which includes campaigns, advertising and initiatives. We have a team of writers and a video production team. We are working to be the digital leader for Australia and New Zealand in Europe.
Do I receive client contact information?
The client's phone number is provided on the Supplier Dashboard 7 days before they start travelling. If they later provide a local number, it will be updated accordingly. The Supplier Dashboard also contains the details of where the client will be staying before and after (or for activity providers where the clients are staying on the day of the tour).
Do you have any questions?
Get in touch
If you have any questions about TravelEssence, working with us or our current partnership, our team is happy to help.